Last update 10/Oct/2017

This website – Bitstore.com.my (the “Site”) is being made available to you free-of-charge. The terms “you”, “your”, and “yours” refer to anyone accessing, viewing, browsing, visiting or using the Site. The terms “we”, “us,” and “our” refer to our partners and its affiliates and/or subsidiaries. We reserve the rights to change the nature of this relationship at any time and/or to revise these Terms and Conditions from time to time as we see fit. As such, you should check these Terms and Conditions periodically. Changes will not apply to any orders we have already accepted unless the law requires. If you violate any of the terms of these Terms and Conditions you will have your access canceled and you may be permanently banned from accessing, viewing, browsing and using the Site. Your accessing, viewing, browsing and/or using the Site after we post changes to these Terms and Conditions constitutes your acceptance and agreement to those changes, whether or not you actually reviewed them. At the beginning of this page, we notify you of the date these Terms and Conditions were last updated. Entering the Site will constitute your acceptance of these Terms and Conditions. If you do not agree to abide by these terms, please do not enter the Site.

HOW TO ORDER THROUGH THE SITE

After placing an order, you will receive an email from us acknowledging that we have received your order (“Order Confirmation”).Please note that this does not mean that your order has been accepted/confirmed. Your order constitutes an offer to us to buy a product.
All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email confirming the acceptance of your payments (“Payment Confirmation”) and the shipment of your order (the “Order Shipped”). You can review the status of your Order anytime by accessing your User Account created the first time of placing an order on our Site.
A contract with us will only be formed when we send you the Shipping Confirmation. The contract will relate only to those products whose shipment we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products which may have been part of your order. We reserve the right to cancel your order at any time before we have accepted and shipped it and we may rescind our acceptance and cancel your order where there has been an obvious error in price or where the product is no longer in our or our third party fulfillment provider’s inventory. You have the right to cancel or change your order prior to the Order being processed for Shipping. You can review the status of your order (“Processing” or “Shipped” for this case) at anytime in your User Account. For Refunds of Orders cancelled prior to Shipping please read our Warranty and Refund Policy.

DELIVERY SERVICE

Delivery service is provided by third parties such as Pos Laju Malaysia. Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

DELIVERY TIMES ESTIMATES

Standard shipping: 1 – 7 days every friday except public holidays. Package can be fully traced via Pos Laju tracker.

WARRANTY

Within 2 years of warranty, if any obvious defect or lack of conformity of the product is proven, Ledger SAS commits to replace the product.

PAYMENT OPTIONS

Orders may be paid using FPX and credit cards.

PRICES AND AVAILABILITY OF PRODUCTS

Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered. Despite our best efforts, the products listed on our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or Payment Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error. Prices of products on the Site are fixed in a MYR value. The payments for Orders are accepted through the Credit Cards FPX through Senangpay facilities.On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but your order is subsequently canceled due to unavailability of product. You acknowledge that products may sell quickly and there may be a short period of time after an order has been submitted, but where the product is no longer available. You agree that we may cancel your order after you have received an Order Confirmation without penalty. On very rare occasions, you may receive a Shipping Confirmation from us, but the product is no longer available in our or our third party fulfillment provider’s inventory. You agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability. You consent to receive sales invoices electronically. Electronic invoices will be made available in the User Profile area of the Site.

REFUNDS

We inspect all returned items when they arrive at our processing facility. You are eligible to apply for Refund if your request meets at least one of the following criterias:
request is submitted before the package is shipped
request is submitted within fifteen (15) days upon the delivery of the product to you

Full Refund

In order to obtain full refund you must initiate a Product return request via our Support Center at support@bitstore.com.my, provided such return request is initiated within fifteen (15) days upon the delivery of the product to you. In order to qualify for a full refund the product(s) must be returned unused and sealed in the original package with all original materials provided in their complete condition. We will issue a full refund of your order minus the original shipping charges and your return shipping fees. For refund of the product(s) obtained through Bitcoin payments please read Returns of Merchandise paid in Bitcoins. You are as well entitled to receive a full refund in case of canceling your order before your item was confirmed as shipped.

Defective Product and Returns Due to Product Error

If the item you ordered is damaged or defective at the time of its receipt you may return it in order to get a replacement of the product. Such return must be initiated within fifteen (15) days upon the receipt of the product. Replacement order will be shipped upon the original item is received and processed at our service processing facility. If the returned product is not defective, return shipping fees will be charged to you. If your item is defective due to product error (excluding defects under Warranty Limitations) after fifteen (15) days upon the receipt of the product, you may return it for a repair or replacement within the warranty period and under the terms of the warranty, but no later than without undue delay upon the reveal of the product’s defect. A repaired product or replacement order will be shipped upon the original item is received and processed at our service processing facility. If our service processing facility concludes within the inspection, that the returned product is (i) either not defective (ii) or was damaged under Warranty limitations, the costs for returning the product shall be carried out by the product owner. In such event and at our sole discretion, we might offer to the product owner a discount on a new product purchase as a compensation for not returning the item to the product owner.

ABOUT US

Vendor, owner and site operator: Decentra PLT, Malaysia. Decentra PLT is a company incorporated in Malaysia with its principal place of business located at C-20-3 Jalan Atmosphere 5, pusat perniagaan The Atmosphere, 43300 Seri Kembangan Selangor. We are proud to be the official retailers for Ledger wallet and other products such as product accessories (”Products”).

DISCRIMINATION

We do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion.

PRIVACY

Please review our Privacy Policy, which also governs your visit to the Site. To the extent there is a conflict between the terms of the Privacy and the Terms and Conditions, the Terms and Conditions shall prevail.

COPYRIGHT

You acknowledge that the Site contains information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material (collectively “Content”) that are protected by copyrights, trademarks, trade secrets, rights in databases and/or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work, and we own or license a copyright and/or database right or in the selection, coordination, arrangement, presentment and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from or adaptations of, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal use and that you maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. You may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Site or any information displayed on the Site, through the use of framing, deep linking or otherwise, except: (a) as expressly permitted by these Terms and Conditions; or (b) with our prior written permission or the prior written permission from such third party that may own the trademark or copyright of information displayed on the Site.

DISCLAIMERS AND LIMITATIONS OF LIABILITY

The Site is provided on an “AS IS,” “as available” basis. Neither Decentra PLT, nor its Associates warrant that use of the Site will be uninterrupted or error-free. Neither Decentra PLT., nor its Associates warrant the accuracy, integrity, or completeness of the Content provided on the Site, or the products or services offered for sale on the Site. Further, Decentra PLT. specifically disclaims warranties of any kind, whether expressed or implied, including but not limited to warranties of title, implied warranties of merchantability or warranties of fitness for a particular purpose. No oral advice or written information given by Decentra PLT. or its Associates shall create a warranty. You expressly agree that your access to, viewing of, browsing, visiting or use of the Site is at your sole risk. Under no circumstances shall Decentra PLT. or its Associates be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use the Site, including but not limited to reliance by a user on any information obtained at the Site, or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to Decentra PLT. records, programs or services. The foregoing limitation of liability shall apply whether in an action at law, including but not limited to contract, negligence, or other tortious action; or an action in equity, even if an authorized representative of Decentra PLT. has been advised of or should have knowledge of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all Content, merchandise and services available through the Site. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law. You acknowledge that the Warranty and Refund Policy of our products or services offered for sale on the Site or Associates are governed by the Limited Warranty Policy of the products. To the extent there is a conflict between these Terms and Conditions and the Limited Warranty Policy of according product, the Limited Warranty and Refund Policy shall prevail. The products on our Site are intended for personal, not commercial or business use, unless otherwise indicated. As such, you assume the risk when purchasing products for a commercial or business use or application.

ONLINE CONDUCT

You agree to use the Site only for lawful purposes. You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racial, ethnic, or otherwise objectionable material of any kind, including but not limited to any material that is or that encourages fraudulent activity or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, federal, or international law. You agree not to harass, advocate harassment, or to engage in any conduct that is abusive to any person or entity. You are prohibited from sending or otherwise posting unauthorized commercial communications (such as spam) through the Site. If we are notified of or suspect allegedly infringing, defamatory, damaging, illegal, or offensive User Content provided by you, we may (but without any obligation) investigate the allegation and determine in our sole discretion whether to remove or request the removal of such User Content from the Site. We may disclose any User Content or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect the rights or property of Decentra PLT., its Associates, our users and customers and/or you. We reserve the right to prohibit conduct, communication, or Content that we deem in our sole discretion to be unlawful or harmful to you, the Site, Site users, our customers or any rights of Decentra PLT. or any third party. Notwithstanding the foregoing, neither Decentra PLT. nor its Associates can ensure prompt removal of questionable Content after online posting. Accordingly, neither Decentra PLT., nor its Associates assume any liability for any action or inaction with respect to conduct, communication, or Content on the Site.

YOUR USER CONTENT POSTED ON THE SITE

For any information, like email addresses, shipping contacts or other information or data (collectively “User Content”), sent, transmitted, or uploaded by you on the Site, you agree to grant us and our respective contractors and business partners a non-exclusive, transferable, license to use, copy, digitally store, and distribute such User Content and to prepare derivative works based on, or incorporate into other works. You agree not to post, upload, or transmit any User Content that violates the intellectual property rights or ownership rights of any third party including: any proprietary right of any party, especially bitcoin payment address that is not yours or that you have gained access to by an unlawful act such as private key seizure, through a wallet – stealing virus or through any other act of breaching the original owners’ rights, copyright, patent, trademark, trade secret, publicity or privacy rights such as other persons shipping contacts or email address without his/her prior written consent. You understand and agree that we do reserve the right to review and delete any User Content for any or no reason, including but not limited to User Content that, in our sole discretion, (i) violates these Terms and Conditions, (ii) is offensive or illegal, or (iii) may harm, violate the rights of or threaten the safety of any User and/or any other individual or entity.

YOUR CONSENT FOR NOTICES WE SEND YOU

You agree that we have the right to send you certain information in connection with the Site. We may send you this and any other information in electronic form to the e-mail address you specified when you created an account through the Site. You may have the right to withdraw this consent under applicable law, but if you do, we may cancel your rights to the Site. Notices provided to you via email will be deemed given and received on the transmission date of the e-mail. As long as you access and use the Site, you agree that you will have, or have access to, the necessary software and hardware to receive such notices. If you do not consent to receive any notices electronically, you agree to stop using or accessing the Site.

TERMINATION OF USAGE

We may terminate your access or suspend your right to access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law, is in breach of these Terms and Conditions or is harmful to the interests of other users, Associates, or us. In addition, we reserve the right to refuse an order from any customer in our sole discretion.

USAGE BY MINORS
We require that all purchases be made either (i) by individuals who are not minors and who can legally enter into binding contracts (typically persons 18 years of age or older, depending on where you live), or (ii) by minors with the permission of a parent or guardian to purchase items on the Site.

APPLICABLE LAW

You agree that the laws of the Malaysia, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Decentra PLT.

DISPUTES

Any dispute relating in any way to your visit to the Site, to these Terms and Conditions, to our Privacy Policy, to our advertising or solicitation practices or to products you purchase through the Site shall be submitted to a court in Malaysia. Should you in any manner have violated or threatened to violate Decentra PLT. or its Associates’ intellectual property rights, Decentra PLT. may seek injunctive or other appropriate relief in any court of our choice. You consent to exclusive jurisdiction and venue in such courts.

SITE POLICIES, MODIFICATION AND SEVERABILITY

Please review our Privacy Policy, Shopping FAQs, Warranty and Refund Policy, Affiliate Conditions and Affiliate FAQs and all other policies posted on the Site, all of which are incorporated herein by this reference. These incorporated policies also govern your visit to the Site. We reserve the right to make changes to the Site, any incorporated policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition